Support Center

Common Q&A's

  • Did my donation go through?

    Thank you for reaching out to us! If your donation was successful, you should have received a “thank you” mess...

    May 29, 2017 04:53PM EDT
  • How do I donate?

    Thank you for reaching out to us! Please visit the organization's Charidy campaign page. There are two places ...

    Aug 06, 2015 10:53AM EDT
  • I can't login to my account

    If you're experiencing trouble logging in, please click 'Forgot Password?' at the bottom right hand corner of ...

    May 29, 2017 04:49PM EDT
  • The campaign is over, can I still donate?

    While giving never ends, Charidy campaigns are only 24 hrs long. Your organization's Charidy campaign has ende...

    May 29, 2017 04:43PM EDT
  • Is my information secure?

    Yes. Protecting our user’s information is a top priority. All data entered into our site is securely encrypted...

    Aug 12, 2015 01:24PM EDT
  • Are the Matcher’s Pledges Verified?

    Yes. All Matchers must sign a legally binding pledge letter prior to the launch of the campaign.

    May 29, 2017 03:48PM EDT
  • If the goal is not met, where will the donations go?

    Charidy campaigns are all-or-nothing; meaning, if the campaign isn't successful, all funds are returned to the...

    May 29, 2017 03:46PM EDT
  • Why don’t I see the donate button?

    We have found that some older versions of Internet Explorer do not display the page in it’s entirety. While we...

    Oct 13, 2015 01:21PM EDT
  • Is my donation tax deductible?

    Charidy only runs campaigns for certified nonprofit organizations. The ability for these organizations to issu...

    May 29, 2017 02:47PM EDT
  • How does the general fund work?

    Giving to the general fund distributes your donation to all participating organizations to help them reach the...

    Aug 12, 2015 01:29PM EDT

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